Listening skills...lost but not forgotten?

When did listening become something of the past? It seems that whenever I talk to what I assume (my mistake) is a professional, that I need to repeat myself over and over and over and over and over and…you get the picture.

For example, I recently spoke to an insurance agent who mispronounced my name. It was my maiden name for which no one can seem to pronounce. It isn’t a difficult name…Barger. That is said with a soft “g,” not a hard “g.” For sake of understanding, I will write what is the correct pronunciation as “Barjer.” What follows is my conversation with the listening impaired agent:

“Well Miss Barger I have reviewed your claim and I see you sustained some damage from the accident.”
“That is Miss Barjer and yes, I did sustain damage.”
“Oh, I apologize Miss Barjer. Would you mind taking a recorded statement?”
“Not at all.”
“Ok, it is 2:15pm and this is a recorded statement from Miss Barger. Hello Miss Barger.”
“That is Miss Barjer.”
“Oh, ok Miss Barjer…

Five minutes later…

“Thank you Miss Barger for taking the time to answer my questions.”
“That is Miss Barjer and your welcome.”

Did he not hear me the first two times I corrected him? Was there a memory loss within the 10 seconds it took to screw my name up twice? At least I was able to assist him in looking stupid on the recorded statement, not that he needed much help from me.

And then there was the lady from the promotion agency. I called to get confirmation for a promo job I am planning on doing tomorrow. I called, gave my name, and explained what I needed. She responds, “I don’t think we have any more openings tomorrow for auditions.”
“I don’t need an audition. I need to know if I am confirmed for a promotion I was called about for tomorrow.”
“Well I haven’t called the hotline yet but I’m sure we have a few more spots for an audition. Wait, are you already a client?”
“Yes.”
“Oh, I didn’t know that. Sorry. So you need to know about when the next set of auditions are?”
”No. I need to talk to someone about the promotion tomorrow. Someone from your agency called me about a promotion for SoBe.”
“SoBe like the drink?”
“Ah, yeah. Like the drink. Is Rudy (the boss) around?”
“Noooo. It’s his day off. So this is for SoBe? Wait! Is this the promotion for SoBe? I know about that. When is it?
“Tomorrow!”
“That’s the third time you have said that isn’t it.”
“Ah, yeah.” Etc…

Who decided all of the smart people were no longer going to talk on the phone and reserved those jobs for complete morons? It isn’t terribly difficult to listen. It requires closing your mouth and opening your ears. Granted there are classes in active listening skills so something must be difficult but I’m not asking for active listening. I just want the basics. Is that too much to ask? Apparently so…